![]() ![]() Using Six Sigma, wait times decreased by 37% and deviation by 50%. With three competing hospitals close by, the staff was under pressure to reduce variables and decrease the time from patient arrival to discharge, which averaged more than three hours. North Shore University Hospital in New York instituted a Six Sigma project to reduce wait times in its emergency department. ![]() Successes include reducing unnecessary imaging, such as MRIs, significant increases in patient satisfaction, and better patient care through the use of visual cues that minimize verbal communication and associated errors.
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